We always like to hear about what we’ve done well, and it’s great if you can do that in writing, either in an email, or in our feedback form below. 

We also want to know if you are unhappy about the advocacy support or advice you received from STAR.  It’s ok to complain, and we need to know what’s not working so we can see what we can do to improve. You can read our Complaints policy here.

The first step is to speak to your advocate or another staff member about your complaint and what you would like to happen. Once you’ve done that, it really helps if you can put something in writing, and even better if it’s on the STAR feedback form, which you can download here.

We will do our best to have the complaint dealt with quickly and fairly and we will keep you up to date about what is happening to sort out the complaint.

You can access our Complaints policy here.

You can access our Feedback form here.