We always like to hear about what we have done well. It is great if you can do that in writing. This could be in an email or using our feedback form below. 

We also want to know if you are unhappy about the advocacy support or advice you received from STAR.  It is ok to complain. We need to know what is not working so we can improve. You can read our Complaints policy here.

If you feel comfortable, we find that it is the quickest for you to speak to your advocate or another STAR staff member about your complaint. You can put it in writing, like an email, or use our feedback form, which you can download here. You can also talk to us, and we can help you write it down.

We will do our best to have the complaint dealt with quickly and fairly and we will keep you up to date about what is happening.

It is also your right to complain to the Disability Services Commissioner at any time. You do not have to speak to us first. You can also talk to the Disability Services Commissioner if you’re not happy with how we’re handling your complaint, feel we are taking too long, or you are not happy with how it was resolved.

We have listed their contact details below.